Need Claims Assistance
You are talking to our AI claims assistant. It explains how we look after your information and how the review works, then asks only for your name and contact details — your documents carry the rest. Nothing is reviewed until you agree.
Aya · Claims Assist
AI claims assistant · online
Step 1 · Data privacy & consent
Hello! I am the Claims Assist AI, and I am here to help you manage your motor insurance claim.
Under the Data Privacy Act of 2012, we collect your name, mobile number, email, and claim details to review your file and update you. We do not sell your data, and we only share it with those handling your file.
We keep it while your claim is open, after which we delete it. You can access, correct, or request deletion of your data at any time.
Our claim review process is: 1. You tell us what happened and what your insurer has said.
2. We check your file against required documents.
3. We list missing copies for you to send.
4. We follow up with your insurer.
5. We update you until settlement.
Do you agree to this data privacy policy and this claim review process?
Nov 3, 9:50 PM PHT
The assistant records facts, asks questions and lists the copies to send. It does not decide whether a claim is valid — that is your insurer's assessment. Claims Assist is not a law firm and does not provide legal advice.